FAQs
Shipping
⟡ Please allow 2-3 business days for your order to be fulfilled
⟡ We offer both standard and express shipping methods
⟡ Domestic orders with standard shipping should be delivered 4-5 days after postage. Domestic orders with express shipping should be delivered 2-3 days after postage. If your order takes longer than expected, please be patient - delays beyond our estimated timeframes are outside of our control.
Returns & Exchanges
If you're not entirely satisfied with your purchase, we're here to help — contact us at hello@anka.au
⟡ Return window is 14 days from delivery.
⟡ Items must be unworn, with all tags and hygiene stickers intact.
⟡ Return shipping is at your cost — please use a trackable method, as we're not responsible for items lost in transit.
⟡ Refunds, store credits and exchanges are available for full price items returned in original condition.
⟡ Sale items are final sale and not eligible for return or refund.
If your item arrives faulty or defective, please contact us at hello@anka.au and we'll arrange a replacement or refund.
How can I contact customer service?
You can reach us via the Help button in the bottom right of our website, or by emailing us at hello@anka.au. We'll try to get back to you as soon as possible!
How do I take care of my bikinis?
Washing:
⟡ Cold hand wash after use
⟡ Rinse off sunscreen, chlorine, and saltwater as soon as possible
⟡ Avoid machine washing
Drying:
⟡ Lay flat in the shade to dry
⟡ Do not tumble dry